1. Returns
You can return items within 1-3 business days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition. If your product is damaged or defective upon arrival, please notify us immediately, and we will guide you through the return process.
2. How to Return
To initiate a return, please contact us at [email protected] with your order details. We will provide you with instructions on how to return the item. Ensure that the product is packed securely to avoid any damage during return shipping.
3. Refund Process
Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a full refund will be processed in the form of cash, which will be given to you during the return pick-up or upon delivery, depending on your location.
4. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. If the product you purchased falls into this category, it will be clearly stated in the product description.
5. Delivery and Shipping Fees
Return shipping fees are the responsibility of the customer unless the item is damaged or defective. In cases of faulty or damaged items, we will cover the return shipping cost.
6. Refunds for Missing or Incorrect Items
If you receive the wrong item or if your item is missing parts, please contact us immediately. We will arrange for the correct item to be sent, or issue a refund if necessary.
7. Exchanges
We currently do not offer exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired item.
8. Contact Information
If you have any questions about our return and refund process, or if you need assistance, please feel free to reach out to us at [email protected].